Legal · Privacy
Privacy Policy
Last Updated: 8 May 2025 | Cogwright, Bangkok, Thailand
Cogwright ("we", "us", "our") operates a watch repair workshop at 142/7 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand. This policy describes how we collect, use, and look after personal data obtained through our website at cogwrightads.biz and through direct contact with the workshop.
We take the handling of personal information seriously. This policy is written plainly so that it is easy to read and understand. For any questions, contact us at [email protected].
1. Data We Collect
When you contact us through the website enquiry form or by email, we collect the name, email address, and phone number you provide. We may also note the make and model of the watch you describe, which forms part of the service record.
When a watch is brought to the workshop, we log your name and contact details alongside a reference number assigned to the piece. This record is retained for the duration of the work and for two years after collection, after which it is removed from active files.
We use Google Analytics to understand how the website is used. This collects anonymised data about pages visited and approximate location based on IP address. No personally identifying information is linked to this data.
2. Legal Basis for Processing
Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process your personal data on the following grounds:
- Contract performance — when you arrange a service with us, we need your contact details to carry out and communicate about that work.
- Legitimate interests — we maintain service records to provide consistent care over time and to refer back to if a question arises about previous work.
- Consent — for cookies beyond essential functionality, we rely on the consent you give when you accept our cookie preferences.
3. How We Use Your Data
Your personal data is used to respond to enquiries, arrange and carry out repair work, issue receipts and condition reports, and to contact you with updates about an active job. We do not use it for marketing purposes unless you specifically request to be kept informed of workshop news.
We do not sell or share your personal data with any third parties for their own use. We use Google Analytics (a third-party analytics service) to understand website usage; this service processes anonymised data only.
4. Data Retention
Workshop service records, including your name and contact details, are retained for two years from the date of collection. Enquiries that do not result in a service are deleted within six months. You may request earlier deletion at any time by contacting [email protected].
5. Data Security
The website uses HTTPS throughout. Workshop records are stored in secured, access-controlled files and are not accessible to anyone outside the Cogwright team. In the event of a data breach affecting your personal information, we will notify you promptly and take steps to limit any harm.
6. Cookies
Our website uses cookies for essential functionality, analytics, and preference storage. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are required for the site to function.
7. Your Rights
Under the Thailand PDPA, you have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct any inaccurate data.
- Erasure — request deletion of your data where there is no continuing legal basis for retention.
- Portability — receive your data in a commonly used format.
- Objection — object to processing carried out on the basis of legitimate interests.
- Withdraw consent — withdraw consent at any time where processing relies on it, without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at [email protected]. If you are unsatisfied with our response, you may raise a concern with the Office of the Personal Data Protection Committee (PDPC), Thailand's supervisory authority for data protection matters.
8. Third-Party Links
This website may contain links to external resources. We are not responsible for the privacy practices of those sites. We recommend reading the privacy policy of any external site you visit.
9. Children's Privacy
Our services are directed at adults. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data through our site, please contact us and we will remove it promptly.
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
11. Contact
Data controller: Cogwright
142/7 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand
Email: [email protected]
Phone: +66 2 261 4783